COVID-19 Safety Measures & Terms

• Sweetpictures' shooters retain the right to refuse requests from event attendees to use their phones for taking photos or videos. We do not endorse mobilegraphy involving our shooters.
• If assigned shooter are infected with COVID-19, Sweetpictures will find a replacement. If there is no replacement available, Sweetpictures will refund payment that was made by the customer. Sweetpictures cannot be held responsible for COVID-19 contamination as it is beyond our control, regardless of whether notice is given at short notice or on the event day.
• Sweetpictures will not be held accountable if the event covered by our shooter is considered the ground zero or initial point for the spread of COVID-19.
• The RM300 deposit is non-refundable in case of event cancellation due to COVID-19. The client has the option to reschedule the event within 24 months without forfeiting the deposit. If the event is rescheduled beyond this period, the deposit will be forfeited.

Booking & Pricing

• After customer paid and agrees with Sweetpictures’ package, package price are final (not eligible for discount). However, customer are still able to add items if necessary.
• For customer with the package of two events (and above) but decided to proceed with one event first, the payment to be made before the first event is based on the total for one event package (not based on the percentage).
• Deposit required for a booking is RM300 (subject to change). 95% remaining balance are to be paid 30 days before the first event date & the 5% balance are to be paid upon album/product collection.
• For customers with video-only or shoot-and-burn packages, full payment (100%) is required 30 days before the event.
• The package price does not include transportation/accommodation charge (if any).
• Transportation & accommodation charges will be implemented on top of the agreed package & to be advised by Sweetpictures salesperson. For accommodation, a minimum charge of RM130/night will be charged (subject to changes depending on location, currency & package). For transportation, the charge will vary based on event's location.
• Both transportation & accommodation charges are to be agreed prior to booking and no dispute will be entertained upon agreement.
• Photographer & videographer reserve the right not to use the accommodation provided by the customer. Regardless, the customer is required to either arrange accommodation or opt to be charged in the invoice accordingly.
• Price for total package does not include special requests (i.e., courier charges & delivery fee). Customer can collect their products from Sweetpictures main office (located in Cheras) during operating hours without any extra cost. If customer prefer delivery, courier fees will apply.
• If the customer needs the photographer/videographer to attend their rehearsal, additional RM100/shooter will be charged per session.
• If the rehearsal, make-up/preparation and event location requires additional fees such as parking fee & entrance fee, Sweetpictures will charge the customer accordingly with a receipt provided as proof.
• Free items (i.e., outdoor session, posterframe) are not included in the package price. Free items are not usable for discount and are not transferable to cash or other items.
• Free outdoor (portraiture) photoshoot session must be held right after the event ends or just before the event starts, and must be within coverage hours. In case outdoor (portraiture) session are not available due to weather condition, photoshoot are to be held indoor.
• Sweetpictures are not to be held responsible for any missed shots in situations where customer refuse photoshoot session due to physical condition (i.e., not fit, tired).
• Free outdoor (portraiture) photoshoot session are not allowed to be done on another day, unless customer add-on another photography session for different day outdoor photoshoot. Price will be advised by Sweetpictures salesperson.
• Distance from make-up/preparation location to event location are 20 kilometers maximum & distance from event location to outdoor location are 30 kilometers maximum. If this radius is exceeded, an additional transportation charge will be incurred by the customer, which will be advised by Sweetpictures salesperson.

Cancellation and Rescheduling

• The RM300 deposit is non-refundable if customer cancel the event, as we allow customer to postpone their event within a 24 months period.
• Deposit will be kept by Sweetpictures if event is postponed.
• Any changes to the event date must be informed at least 30 days in prior, to account for Sweetpictures availability.
• If a customer wants to downgrade their package, the previously booked package will be canceled, and the customer must adhere to the latest Sweetpictures package.

Photographer/Videographer

• Sweetpictures reserves the right not to send any photographer/videographer to the event if the customer fails to settle the remaining payment required before the event is held.
• If clients books a package with one shooter, Sweetpictures main focus is to capture the moments of the bride and groom. This ensures the creation of a memorable album and/or video highlight.
• Customer are advised to add-on additional photographer/videographer should they require more coverage (i.e., guests, preparation from both sides, VVIPS, certain specific shots).

Responsibility, Liability & Accidents

• In case of accident/injury, natural disaster, violence or death to Sweetpictures photographer/videographer & anything that are beyond Sweetpictures’ control during traveling to the event location, Sweetpictures will find a replacement. If there is no replacement available, Sweetpictures will refund payment that was made by the customer.
• Sweetpictures are not responsible for any photographer/videographer lateness due to incomplete address, wrong information or last minute changes which caused photographer/videographer unable to locate the event location.
• Sweetpictures shall not be held responsible for any accidents, incidents, including causes of death, directly or indirectly related to the customer, that may occur during the event or while traveling to the event/outdoor location.
• Sweetpictures shall not be held responsible if photographer/videographer fail to capture shots during the event if customer does not provide information regarding details and whom must be included in the photoshoot.
• If something beyond Sweetpictures' control occurs, such as loss/corruption of a memory card, system failure or equipment theft, resulting in the inability to fulfill a specific service, a refund will only be provided for that specific component value to the customer.
• Sweetpictures retains the authority to remove any files pertaining to the customer's product (including photos and videos) after a duration of 12 months from the date of the last event.
• As creativity is subjective and opinion based, there will be no refund or compensation if the customer argue on outputs delivered did not meet their expectation - as long as the total quantity product in the package are sufficient and able to be delivered. However, Sweetpictures will proceed with refund if insufficient product quantity are delivered due to specific reason (i.e., unable to deliver album due to corrupted memory card). Refund amount are subject to the division of the product affected (photo only, video only or both) from the package.
• Refund requests will be processed within 31 working days.

Time & Working Hours

• Coverage for events are based on quoted package (i.e., coverage hour for solemnization is max 5 hours and for reception is max 7 hours - including outdoor session).
• The coverage hours specified in the package for each event (e.g., solemnization - max 5 hours, reception - max 7 hours) cannot be transferred to other events, even if they occur on the same day. Any unused hours from a specific event cannot be carried over to another event.
• The coverage hour for the event starts from the moment Sweetpictures' photographer or videographer's camera captures the first shot or from the agreed-upon call time, whichever occurs earlier. This includes any travel time, such as from the makeup location to the event location or from the event location to an outdoor location.
• If a customer requires additional time, Sweetpictures will charge at the lowest minimum fee, which is RM150 per hour per shooter. However, please note that additional time is subject to shooter availability and schedule. Early arrangement is advisable to ensure availability.
• Each Sweetpictures package covers only one bride and groom. If there is more than one couple for the event, customer are required to add new booking (per additional couple). Charges will vary based on event type and event capacity, and will be advised by Sweetpictures salesperson.
• Sweetpictures packages are based on events. Even if both ceremonies (i.e., solemnization & reception) are held on the same day, each is accounted for as a separate event, thus customer is required to book two event packages.
• If the event's scheduled duration is delayed without prior notice to Sweetpictures and the designated photographer/videographer are already on location, extra working hours will incur an additional charge of RM150/hour per shooter.
• If the event are to be postponed to a later time but the initially assigned photographer/videographer have prior commitments, Sweetpictures reserve the right to assign alternative photographer/videographer for customer's event.
• Duration for the outdoor photoshoot are estimated around 30 minutes. The location for the photoshoot can be determined by either the customer or based on the advice of the photographer/videographer and subject to weather conditions.
• Any adjustment to the originally booked event types will result in modifications to package details, including coverage hours and pricing, in accordance with the new event type by Sweetpictures (i.e., changing from reception 7 hours to solemnization 5 hours).

Final Product - Photo

• All photos produced by photographers will be returned in softcopy via cloud storage (all photos are not edited except for the photos selected and used in album). Photos given might include mixed result of properly & improperly shot - underexpose, overexpose, cropping, blurry and repeated.
• The album draft will also be shared along with the edited photos (the selected images used in the album) via our cloud storage.
• The links provided (excluding the album draft) will remain valid for 30 days from the date shared. If the customer fails to download for their personal backup and requests Sweetpictures to provide another link, an additional charge will be incurred for management and storage fees.
• If clients wish to have the photos included on a USB drive provided by Sweetpictures, please inform the admin. A fee will be charged for this service.
• The final product will be delivered within 60 days from the last event date. This timing is subject to when the customer makes amendment and gives approval.
• Album: presentation, layout and photo qualities are as per sample shown.
• Photo: Style, color tones and photography concept are as per sample shown.
• Sweetpictures can decline requests for editing style, tone, or presets that don't match our established processes and identity, as shown in Sweetpictures official Instagram and/or by Sweetpictures salesperson. Consequently, we cannot accommodate requests referring to other companies or photographers.
• By using the services of Sweetpictures, you agree that only photos captured by Sweetpictures will be included in the final product. Any requests to incorporate external photos will not be entertained.
• We do not offer major digital manipulation (i.e., inserting background, removing object etc) for images. We do however make minor editing; color and tone adjustment, brightness enhancement and cropping if needed.
• Sweetpictures allows the customer to make amendments to the album layout only once before printing. Any subsequent amendments will incur a charge of RM50 per page.
• There are no charges for the first-time amendment of customer's album layout that are made during office hours at Sweetpictures office. A charge of RM50/hour applies for amendments outside Sweetpictures office, within a 30-kilometer radius.
• Customer are required to leave their comments for amendment in the Albumdraft link.
• Customers must provide layout feedback within 7 days of receiving it. Late feedbacks won't incur penalties, but delays may affect the delivery timeframe. Sweetpictures cannot be held responsible for any delivery delays caused by customer lateness.
• For requests of split products (i.e., changing a combined album of solemnization & reception into separate albums for each event) the delivery period will be reset to 60 days from the date of the request, subject to customer's amendments and approval.
• Customers must collect the final product within 30 days after being notified by Sweetpictures. After this period, Sweetpictures is not responsible if the product goes missing from Sweetpictures archive.
• Customer must bare the production cost if final product are damaged or missing after exceeding 30 days.

Final Product - Video

• Since most wedding moments happen spontaneously and can't be redone (i.e., akad nikah moment), Sweetpictures services are defined by the set price and package. Sweetpictures service are non-comparable with TV/broadcast production, because those setups allow for retakes and involve larger teams for various scenes, angles and parts.
• All videos produced by videographers will be returned in softcopy via cloud storage (all videos are not edited except for the videos used in highlight). Videos given might include mixed result of properly & improperly shot - underexpose, overexpose, cropping, blurry and repeated.
• The final product will be delivered within 60 days from the last event date via cloud storage. This timing is subject to when the customer provide their song selection, makes amendment, and gives approval. Video production will only start once the customer has chosen their song.
• The links provided will remain valid for 30 days from the date shared. If the customer fails to download for their personal backup and requests Sweetpictures to provide another link, an additional charge will be incurred for management and storage fees.
• Sweetpictures do not own the rights to any songs, thus can't be held responsible if client's videos are removed due to copyright issues from any platform.
• Sweetpictures can decline requests for editing style, tone, or presets that don't match our established processes and identity, as shown in Sweetpictures official Instagram and/or by Sweetpictures salesperson. Consequently, we cannot accommodate requests referring to other companies or videographers.
• By using the services of Sweetpictures, you agree that only videos captured by Sweetpictures will be included in the final product. Any requests to incorporate external videos will not be entertained.
• Video highlight are compilations of clip from the raw videos for whole event (subject to customer's package) with Sweetpictures cinematic editing.
• We do not offer major digital manipulation (i.e., inserting background, removing object etc) for videos. We do however make minor editing; color and tone adjustment, brightness enhancement and cropping if needed.
• No amendment are allowed for free teaser videos.
• There are no charges for the first-time amendment of customer's video highlight that are made during office hours at Sweetpictures office. A charge of RM50/hour applies for amendments outside Sweetpictures office, within a 30-kilometer radius.
• Customer are required to leave their comment in e-mail sent with the video highlight or in WhatsApp group.
• Customers must provide video feedback within 7 days of receiving it. Late feedbacks won't incur penalties, but delays may affect the delivery timeframe. Sweetpictures cannot be held responsible for any delivery delays caused by customer lateness.
• For video highlight, we only allow minor amendment once (replacing scene/change name, title or date and spelling). Subsequent amendment will be charged RM100.
• Changing video style or song are considered major amendment. We would strongly discourage doing so as it will affect the process and the designated editor will have to re-edit the whole video to suit the new style or song. Upon agreement on the changes, a RM300 charge will be imposed on the customer's invoice and the highlight will restart the standard delivery time of 60 days.
• For requests of split products (i.e., changing a combined highlight of solemnization & reception into separate highlights for each event) the delivery period will be reset to 60 days from the date of the request, subject to customer's amendments and approval, and production will only start after song selection has been given by the customer.
• For fast editing video, the video will be given based on the fast editing period without accounting amendments. The delivery period will vary depending on the requested date, and production will only begin once the customer has selected their song. Any amendments will only be entertained after fast editing period has passed & will follow the standard delivery time of 60 days.
• Failure to provide song selection in advance, resulting in changes to the fast editing period, will lead to additional charges based on the revised fast editing timeframe.
• Customers must collect the final product within 30 days after being notified by Sweetpictures. After this period, Sweetpictures is not responsible if the product goes missing from Sweetpictures archive.
• Customer must bare the production cost if final product are damaged or missing after exceeding 30 days.
• Customer are to provide external/portable hard disk for copying RAW footages.