Covid-19 Subsection

• For Covid-19 precautions, our shooters are not allowed to shoot nor took smartphones from the client’s, family’s or guest’s. (Phonegraphy is not allowed).
• Due to constraints by Majlis Keselamatan Negara (IE: MCO/CMCO or any Covid-19 related issue), events are allowed to be postponed to a later date without any extra charges but are subjected to slot availabilities.
• Deposits are non-refundable if client cancel the event since we allow clients to postpone their event(s) to later date(s) up to 24 months.
• In cases where client insist on postponing to a date(s) that are not available, Sweetpictures will refund the client based on deposit received or total payment received for pending event.
• Refund requests will be processed in 31 working days.
• For clients with the package of 2 events (and above) but client decided to proceed with ONE event first, the payment to be made before the first event is based on the total for ONE event package (not based on the percentage). For example - client booked for 2 events combo package RM4000 & request to proceed for 1 event first and the second event on later date, client have to pay for 1 event combo package RM3000 before their first event (Not 50% of RM4000).
• Clients are required to check with their respective Pejabat Agama (Kadi) if our shooters are allowed to shoot the ceremony. No refunds or compensation are to be given if shooters are not allowed to shoot the ceremony in cases where clients does not confirm with the Pejabat Agama beforehand or last minute changes by the Pejabat Agama itself.

Booking & Pricing

• After CUSTOMER paid and agrees with Sweetpictures’ package, package price are final (not eligible for discount). However, CUSTOMER are still able to add items if necessary.
• Deposit required for a booking is RM300 (subject to changes). 95% remaining balance are to be paid 14 days before the FIRST event date & the 5% balance are to be paid upon album/product collection.
• The package price does not include transportation/accommodation charge (if any).
• Transportation & accommodation charges will be implemented on top of the agreed package & to be advised by Sweetpictures' Salesperson. For accommodation, a minimum charge of RM130/night (subject to changes depending on location & currency). For transportation, the charge will vary based on event's location.
• Both transportation & accommodation charges are to be agreed prior to booking and no dispute will be entertained upon agreement.
• Photographer & videographer reserve the right NOT to use the accommodation provided by the client. Regardless, the client are to provide the accommodation or to be charged in the invoice.
• Price for total package are exclusive of special request (IE: courier charges & delivery fee). As product are processed and to be collected at Sweetpictures’ Gallery in Cheras, no additional charge will be incurred for collection made during operation hours. However, courier fee are to be charged accordingly if client request for postage or door to door service.
• Free items (IE Outdoor Session, Posterframe) are not inclusive in package’s price. Free items are not transferable to cash or to be used as discount if CUSTOMER are not interested with the free items.
• Free outdoor (portraiture) photoshoot session MUST be held right after the event ends OR right before the event starts, and MUST be within coverage hours. In case outdoor (portraiture) session are not available due to weather condition, photoshoot are to be held indoor.
• In cases where clients are not fit or tired or refuse photoshoot session, Sweetpictures are not to be held responsible.
• Free outdoor (portraiture) photoshoot session are not allowed to be done on another day, unless the CUSTOMER agrees for a minimum of additional RM300 for 1 hour per shooter. (RM300 for first 1 hour per shooter and RM150 for every subsequent hour per shooter).
• Distance from event location to outdoor session are 30 kilometres maximum or 20 minutes travel time. If it exceeds both criteria, additional transportation charge will be charged to the CUSTOMER.

Cancellation and Rescheduling

• Deposits are non-refundable.
• Deposit will be kept by Sweetpictures if event are postponed.
• Any date changes must be informed as soon as possible due to photographer/videographer’s availability. If the previously selected photographer/videographer are not available on that date, another photographer/videographer will be sent by Sweetpictures which have meet Sweetpictures standards.
• If CUSTOMER wants to downgrade agreed package, previously booked package will be cancelled and must follow newest Sweetpictures package.

Photographer/Videographer

• Sweetpictures reserve the right TO NOT send any photographer/videographer to the event if CUSTOMER fail to settle the remaining payment required before event is held.
• Photographer/Videographer will contact the CUSTOMER 1 to 3 days prior to the CUSTOMER’s event to get necessary details.
• CUSTOMER are advised to get additional photographer/videographer in case they require more coverage (IE guests, preparation from both sides, VVIPS, certain specific shots).

Responsibility, Liability & Accidents

• In case of accident/injury, natural disaster, violence or death to Sweetpictures photographer/videographer & anything that are beyond Sweetpictures’ control during traveling to the event location, Sweetpictures will try to find a replacement. If due to uncontrollable factors beyond Sweetpictures’ control & there is no replacement available for CUSTOMER’s event, Sweetpictures will refund payment that was made by the CUSTOMER.
• Sweetpictures ARE NOT responsible for any photographers/videographers lateness due to incomplete address, wrong information or last minute changes which caused photographers/videographers unable to locate the event location.
• If any accidents or deaths caused during outdoor photoshoot session that happens NOT because of photographers/videographers mistake while traveling to outdoor location or at the outdoor location, Sweetpictures ARE NOT responsible on the matter at hand.
• Sweetpictures ARE NOT responsible if photographers/videographers fail to capture pictures during the event if CUSTOMER does not provide information regarding whom must be included in the photoshoot.
• If something happens beyond Sweetpictures control (IE lost memory card, stolen, camera failure, storage system & backup system failure or stolen), Sweetpictures will refund the payment that was made by the customer. However, Sweetpictures will not be responsible to the photos/videos that was already given to the client during product collection. Sweetpictures will keep the raw photos & videos of the CUSTOMER for 14 days from the date when product was collected by the CUSTOMER.
• As creativity is subjective and opinion based, there will be no refund or compensation if the client argue on outputs delivered did not meet their expectation - as long as the total quantity product in the package are SUFFICIENT and able to be delivered. However, Sweetpictures will proceed with refund if INSUFFICIENT product quantity are delivered due to specific reason (IE:unable to deliver album due to corrupted memory card). Refund amount are subject to the division of the product affected (Photo only, video only or both) from the package.

Time & Working Hours

• Coverage for events are based on quoted package (IE Coverage hour for Solemnization is max 5 hours and for Reception is max 7 hours - includes outdoor session).
• If CUSTOMER needs additional time, Sweetpictures will charge at the lowest minimum fee which is RM150 per hour.
• Sweetpictures package are based on event, if ceremony (ie solemnization & reception) are held on the same day, it is accounted as 2 events and CUSTOMER are required to book 2 events package.
• If event’s duration which was scheduled earlier are delayed without informing Sweetpictures in prior and Sweetpictures’ photographers/videographers are already on location, Sweetpictures will charge extra working hours at RM150/hour per shooter.
• Photographers/videographers already have session that was scheduled for them. If the event are to be postponed to a later time and the photographers/videographers need to be available at another event, Sweetpictures reserve the right to change another photographers/videographers for your event.
• Free outdoor photoshoot needs to be done after reception/ceremony (right when the event ends and MUST be within coverage hours). Duration for the photoshoot are estimated around 30 minutes. The location for the photoshoot are to be determined by CUSTOMER or photographers/videographers advise.
• If the CUSTOMER needs the photographer/videographer to attend their rehearsal, additional RM100 will be charged per session.
• If the rehearsal’s location requires additional fees such as parking fee & entrance fee, Sweetpictures will charge the CUSTOMER accordingly with a receipt provided as proof.
• If client makes a change of the event for the package that has been booked earlier (IE from reception event to aqiqah/postwedd/engagement/etc), package details & coverage hours will be changed according to new arrangement by Sweetpictures.

Final Product - Photo

• All photos produced by photographers will be returned in softcopy (All photos are not edited except for the photos selected and used in album). Photos given might inlcude mixed result of properly & improperly shot - underexpose, overexpose, cropping, blurry and repeated.
• Final product delivery are 60 working days from last event’s date (subject to client's amendments and approval).
• Photo and album : Presentation, layout and qualities are as per sample shown.
• Style, color tones and photography concept are as per sample shown.
• We do not offer major digital manipulation (IE: inserting background, removing object etc) for images. We do however make minor editing; color and tone adjustment, brightness enhancement and cropping if needed.
• Sweetpictures allow the CUSTOMER to make amendment on the layout album only once before printing. Second time amendment will be charged RM50 per pages.
• No charges for amendment (first time) that are made during office hours at Sweetpictures' office. RM50 per hour will be charged if CUSTOMER wants to make amendment outside of Sweetpictures' office but in the radius of 30 kilometres from Sweetpictures office.
• Clients are required to leave their comment in the Albumdraft link.
• Clients are required to provide feedbacks or comments for the album sent at most 7 days after it was sent. There will be no penalty incurred for the lateness, however doing so will lead to a later product delivery timeframe than expected & Sweetpictures will not be held responsible if the delay was caused by the client's lateness.
• Final product that are ready for pick-up are to be collected by CUSTOMER latest by 30 days from the date when CUSTOMER was informed by Sweetpictures’ managament.
• Sweetpictures are not responsible if the final product went missing from Sweetpictures archive after 30 days. Customers must bare the production cost if final product are damaged or missing after exceeding 30 days.
• Sweetpictures reserves the right to change these terms and conditions at any time without prior notice.

Final Product - Video

• All videos produced by videographers will be returned in softcopy (All videos are not edited except for the videos used in highlight). Videos given might inlcude mixed result of properly & improperly shot - underexpose, overexpose, cropping, blurry and repeated.
• Final product delivery are 60 working days from last event’s date (subject to client's amendments and approval).
• Video highlight are compilation of clips from the raw videos for 1 whole event (subject to client's package) with Sweetpictures' cinematic editing.
• We do not offer major digital manipulation (IE: inserting background, removing object etc) for videos. We do however make minor editing; color and tone adjustment, brightness enhancement and cropping if needed.
• No charges for amendment (first time) that are made during office hours at Sweetpictures' office. RM50 per hour will be charged if CUSTOMER wants to make amendment outside of Sweetpictures' office but in the radius of 30 kilometres from Sweetpictures office.
• Clients are required to leave their comment in e-mail sent with the video highlight.
• Clients are required to provide feedbacks or comments for the video sent at most 7 days after it was sent. There will be no penalty incurred for the lateness, however doing so will lead to a later product delivery timeframe than expected & Sweetpictures will not be held responsible if the delay was caused by the client's lateness.
• For video highlight, we only allow minor amendment once (replacing scene/rewrite name, title or date and spelling). Subsequent amendment will be charged RM100.
• Changing video style or song are considered major amendment. We would strongly discourage doing so as it will affect the process and our editor will have to re-edit the whole video to suit the new style or song. Upon agreement on the change(s), a RM300 charge will be imposed on the client's invoice and the highlight will restart the standard delivery time of 60 days.
• Final product that are ready for pick-up are to be collected by CUSTOMER latest by 30 days from the date when CUSTOMER was informed by Sweetpictures’ managament.
• Sweetpictures are not responsible if the final product went missing from Sweetpictures archive after 30 days. Customers must bare the production cost if final product are damaged or missing after exceeding 30 days.
• For fast editing video(s), video highlight will be given based on the fast editing period without accounting changes or amendments. Any amendments/changes/requests will only be entertained AFTER fast editing period & will follow standard delivery time of 60 days.
• No amendment are allowed for FREE teaser videos.
• CUSTOMER are to provide external/portable hard disk for copying RAW footages.
• Sweetpictures reserves the right to change these terms and conditions at any time without prior notice.