How do I book a session with Sweetpictures GO?To book a session with us, kindly follow this step below:
What area does Sweetpictures cover? Currently, we cover all areas in Malaysia except for Sabah & Sarawak. If in case you get the error "We do not have photograher in this area", kindly contact our live chat or fill in this Contact Form and we will contact you as soon as that area opens up.
What type of photoshoot do you cover?
Listed below are the events we cover:
How long in advance should I start booking? Our slots get booked up pretty fast during certain periods (IE school & public holidays). Do try to book at least 7 days in advance.
I've made my booking but no one has contacted me? No worries! You will receive booking confirmation through email and our Admin will contact you for the next payment of 95% 2 weeks(14 days) before first event date. You can also make an appointment for discussions with our photographer/videographer for your wedding day.
How much do you charge & whats included in the package?
Our package starts from RM700 for Pre/Post-Wedding photoshoot. Package includes:
How much does a package cost? What is included in the package? Kindly refer to this page for list of package and promos.
Am I required to make full payment upon checkout? We only require RM150 (subject to change of Promo/Season) to be made upon checkout. The 95% balance must be paid 14 days prior to the event and the 5% balance are to be paid during album collection.
How do I make payment?We offer two(2) types of payment channel; Credit Card or via Malaysian FPX payment system from any banks in Malaysia.
Do you accept credit card?Yes, we do accept payment by any credit/debit cards under Visa & Mastercard. You can pay online safely by using PayPal. Customer can also pay online using Malaysian FPX payment from any banks.
Can I upgrade or downgrade the package? Of course! You are able to upgrade your package. To do so, kindly contact our customer service team for assistance. However we are unable to downgrade your package as per our terms and conditions.
I want to have 2 or more photographers during the same event. Is it possible? Yes, it is possible to have more than 2 photographers for your event. Kindly browse to "Extra Service" in our Add-On section and choose your Assistant Photographer(s) according to your evemt.
How to add more items to my package?Add-On menu will pop-up right after you fil in your event location & date. To remove the add-on from your package, kindly click "X" next to it. In case you want the menu to appear again, click on "Add More Items" section.
Can I extend the shooting hours? Yes, you can! Our rate is at RM150/hour per photographer and payment has to be paid directly to photographer.
Is there any hidden fees? Will I be charged extra during the shooting day? Absolutely no! We don’t charge any cents more from you unless you decide to extend the photoshoot. However you may have to bear some expenses during the photoshoot. These includes entrance fees for certain locations. These extra cost will be paid directly to the relevant party(ies) on the shooting day.
What kind of photos/videos am I expected to get? Every photographer/videographer have their own style of shooting. If you’re looking for a particular style, do inform our photographer/videographer during discussion(preferable) or on the event day.
Will I get all the photos? Yes, you will! We will give all the photos to you; edited photos and also photos without any editing done.
Are all the photos edited? For Shoot & Burn package, a number of photos(based on package) that are selected by the customer will be edited. While for packages with albums included, around 80-100 photos will be edited and used in the album.Any additional edited photo request will be charged at RM50 per 10 photos.
How and when will I receive the photos? You will receive a link via WeTransfer(online transfer)/Google Drive OR Thumbdrive within 7 working days from your photoshoot date.
Can I reschedule my photoshoot? We will try our best to assist you in this process as it highly depends on the availability of our slot. Please contact us as soon as possible with your rescheduled date.
How do I cancel my booking?
We understand that your plan might change therefore we try to be as accommodative as possible.Cancellation Fee:
What if my photographers went missing on my event day? Our photographers are very committed to their job. However in case of emergencies, we would find a replacement with the same skill kit to replace the photographer.